Shipping And Cancellation Policy

Last Updated: July 3, 2026

At ETLA NARAYANA TURMERIC, KUMKUM & RANGOLI SHOPPEE, we are committed to delivering your orders safely and on time. Please read our Shipping & Cancellation Policy before placing an order.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Processing times may vary during festivals, special promotions, or peak seasons.

2. Shipping

We deliver across India through reliable courier partners.
Shipping charges, if applicable, will be displayed during checkout.
Delivery timelines depend on your location and courier service availability.

3. Estimated Delivery Time

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, or unforeseen logistics delays.

4. Order Tracking

Once your order has been shipped, you will receive the tracking details via email, SMS, or WhatsApp (where applicable) to monitor your shipment.

5. Delivery Attempts

Our courier partners will make delivery attempts as per their standard policy. If delivery cannot be completed due to an incorrect address, recipient unavailability, or failure to accept the package, additional shipping charges may apply for re-dispatch.

6. Shipping Delays

While we strive to ensure timely delivery, ETLA NARAYANA TURMERIC, KUMKUM & RANGOLI SHOPPEE is not responsible for delays caused by:

Courier service disruptions
Natural disasters or adverse weather
Public holidays
Government restrictions
Incorrect shipping information provided by the customer

7. Order Cancellation

Orders can be cancelled only before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
To request a cancellation, please contact us as soon as possible with your order details.

8. Cancellation Refunds

For prepaid orders cancelled before dispatch, the full eligible amount will be refunded to the original payment method.
Refunds are generally processed within 5–7 business days, depending on your bank or payment provider.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. ETLA NARAYANA will not be responsible for delays or additional charges resulting from incorrect or incomplete addresses.