Return & Refund Policy

Last Updated: July 3, 2026

At ETLA NARAYANA TURMERIC, KUMKUM & RANGOLI SHOPPEE, customer satisfaction is important to us. We strive to provide authentic and high-quality pooja products. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return or replacement if:

You receive a damaged product.
You receive an incorrect product.
The product has a manufacturing defect.
The product is missing from your order.

To be eligible, the issue must be reported within 48 hours of receiving the order.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they are damaged or incorrectly delivered:

Opened or used pooja products.
Kumkum, turmeric, rangoli, and other consumable items.
Festival pooja kits after opening.
Products damaged due to misuse or improper handling.
Items without original packaging.

3. Return Process

To initiate a return or replacement:

Contact our customer support within 48 hours of delivery.
Share your order number along with clear photos or videos of the product.
Our team will review your request and respond within 2–3 business days.
If approved, return instructions or a replacement will be provided.

4. Refunds

Once the returned product is received and inspected, the refund will be processed if approved.

Refunds will be issued to the original payment method within 5–7 business days, depending on your bank or payment provider.

5. Replacement Policy

If the product received is damaged, defective, or incorrect, we may offer a replacement instead of a refund, subject to product availability.

6. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

If a prepaid order is cancelled before dispatch, the applicable refund will be processed to the original payment method.

7. Shipping Charges

If the return is due to our error (wrong, damaged, or defective product), return shipping charges will be borne by us.
For any other approved return, shipping charges may be deducted from the refund amount, where applicable.

8. Refund Exceptions

Refunds will not be issued for:

Change of mind after purchase.
Incorrect product selection by the customer.
Minor variations in product color, finish, or packaging due to photography or manufacturer updates.
Delays caused by courier partners or unforeseen circumstances beyond our control.